Product Questions Response BSNL Your bill may be higher than expected due to several reasons, such as exceeding your monthly data limit, using premium or international calling services, or subscribing to additional family connections. Additionally, if you have used international roaming services or made video calls, these will also incur extra Why is my bill higher than expected this month? charges To update your billing address or contact details, visit the nearest BSNL office with your ID proof and submit a request. You may also be able to update certain details How can I update my billing address or contact details? through the BSNL self-care portal. To check your BSNL prepaid balance and validity, dial *123# or use the BSNL How do I check the balance and validity of my BSNL mobile app. The app will provide detailed information about your account balance, prepaid account? data usage, and validity period. To upgrade or change your BSNL broadband or mobile plan, you need to follow these steps: 1. Visit the BSNL website and log in to your account. 2. Navigate to the 'Plans and Offers' section. 3. Select the new plan you wish to upgrade to or switch from your current plan. 4. Fill out the required information and submit the form. 5. Your services will be interrupted for a short period during the changeover process. 6. Once the change is complete, you will receive a new bill reflecting the updated How can I upgrade or change my broadband or mobile charges. Note: Changing your plan may affect your monthly rental and other service plan? charges. How do I activate or deactivate international roaming on To activate international roaming, you need to send an SMS with the keyword "ON" my BSNL number? to 53733. To deactivate, send "OFF" to 53733. How do I activate or deactivate BSNL Caller Tune or To activate BSNL Tunes, dial *567# or send an SMS with the keyword "BT ACT" to other value-added services? 56700 How can I stop receiving promotional or spam To stop receiving promotional or spam messages, you can activate DND (Do Not messages? Disturb) by sending "START DND" to 1909. To check data usage, dial *124# or use the BSNL app where you can find detailed How do I check my BSNL broadband data usage? data usage information. To port your number to BSNL, send an SMS with "PORT" followed by your 10-digit mobile number to 1900 from your existing SIM. You will receive a Unique Porting Code (UPC) which you need to submit along with your documents at the nearest How can I port my number to BSNL or from BSNL to BSNL office. To port out from BSNL to another provider, contact the new provider another provider? and provide them with your UPC and documents. BSNL offers various prepaid recharge plans such as STV 147, FRC 249, STV 298, STV 399, STV 485, PV 997, PV 1999 and popular plan vouchers like PIan Voucher 107 Plan Voucher 229, Plan Voucher 249 and Plan Voucher 397. These plans come with different validity periods and benefits such as unlimited voice calls within the country including national roaming in Mumbai and Delhi, SMSes per day, data What are the current BSNL prepaid recharge offers? allowances with speed reduction after specific limits are reached. --------------PAGE Number: 1. END OF PAGE----------------------- Yes, you can get 3G services on your existing number. The data speed mentioned in the sheet for every PV/STV is for maximum speed supported by the Network, i.e. maximum 4G speed where 4G service available and maximum 3G/2G speed where Can I get 3G services on my existing Number ? 3G service available. No, your mobile number will not change if you upgrade to 3G. Your mobile number remains the same regardless of the plan or service you upgrade to, as long as you Will my no. change if I upgrade to 3G? maintain the same SIM card. No, BSNL does not support Mobile Number Portability (MNP) to retain the same number while switching to BSNL 3G services. You will need to get a new BSNL number. I am an Airtel user, can I retain the same number while sut The billing period for all categories of BSNL Mobile Postpaid connection is indeed What will be my billing cycle? monthly. You may visit BSNL website www.bsnl.co.in and click on promotional schemes Can I get 3G services on trial basis ? According to the provided context, the following documents are required for a new 3G connection: - ID Proof (Aadhar/PAN/Passport) - Address Proof (Electricity Bill/Water Bill/Rent Agreement) What are the various documents required for new 3G - Passport size photograph connection ? - Application form filled with correct details. New BSNL Mobile Prepaid connections are available through our mobile CSCs /dealer network in all cities covered with mobile services in UP (East), and, also How do I avail a new BSNL Mobile - prepaid connection? through select customer service centers of your city. What are the services available free of cost along with There are a host of services, features available free of cost and pre-activated like the connection? roaming, CLIP, call waiting/ call hold, voice mail etc. --------------PAGE Number: 2. END OF PAGE----------------------- --------------PAGE Number: 3. END OF PAGE-----------------------