Product Questions Response Expected BSNL What is the activation charge for a new BSNL mobile connection? 100 This answers should be more like a human. It should give me in a sentence What security deposit is required for a BSNL mobile connection with a Local and STD calling facility? 500 How much is the monthly charge for the BSNL mobile 399 plan with 70 GB of free data? How much is the monthly charge for the BSNL mobile plan with 50 GB of free data? Plan - 798 has 50 GB free data along with unlimited local STD calls Yes, you can add family connections to your BSNL mobile plan. The number of family connections varies by plan: Plan-525 offers one additional family SIM with unlimited voice and 30GB of data per month, Plan-798 offers two family connections with unlimited voice and 50GB of data per SIM, and Plan-999 allowsfor three family connections, each with unlimited voice calls and 75GB of data. However, in case any family connection with a plan wishes to port out, the family connection will be required to be dissolved and the family connection would be required to be on individual active postpaid plans of their choice to process the Can I add family connections to my BSNL mobile plan? porting. Shorter message is coming 9jh,fman Caj0a6&gu gLLg0gu QunmggI 291606gl 3 Gouu ouya0m& C&j&&u 0n 6ouu 66TUL& 6og6oWTa hJLuM 6J6,50 CLLL 6T60TgI BSNL QLOIT6OU6 LL&gI6 CLDL Lpmu eiAnnG 6Cbu 806ugL 66 nT0m&6 100 86060 6TM6TLD6T7 &6L&D. What is the rate for international calls on BSNL mobile plans? ISD charges - Rs.99/min Balance: You can check your balance by dialing *123# or using the BSNL mobile app. Data Usage: To check data usage, dial *124# or use the BSNL app where you How can I check my BSNL balance and data usage? can find detailed data usage information. 124 You can contact BSNL customer care by dialing 1503 from a BSNL number or How can I access BSNL customer care? 1800 Caller Tunes: To activate BSNL Tunes, dial *567# or send an SMS with the keyword "BT ACT" to 56700. To deactivate, send "UNSUB" to 56700. How can I activate or deactivate BSNL services like caller DND (Do Not Disturb): To activate DND, send "START DND" to 1909. You can also tunes, DND, etc.? deactivate it by sending "STOP DND" to 1909. T6U1 L68T6T:16T676T68T6T6 L6&06 Q&6L.*567#3 LW6 Q&m&6i 9166gJ L7.q 6J..Lq 6T6TM L&&w 6ITij$603LT 6TM6TLD6TM 56700 & IILL.& 96LILIT6ij I468T6T, Lq 66TIq CIT6T QWW, UNSUB 56700 &@9IjIU6L.InDND (QgT3J64 L16T661616T60 C6066061 T68T 6T616ITM Q&uIWIT&ij&6T): DND 33 Q&W6UUCg,START DND 3 1909 &G Q&W0uOagjngl 9iU6gi AWay&&8 9@|L6|LD. 1909 & STOP DND 3 9L68T CL06LOL 36 O&Wnigi? 960 To port your number to BSNL, send an SMS with "PORT" followed by your 10-digit mobile number to 1900 from your existing SIM. You will receive a Unique Porting Code (UPC) which you need to submit along with your documents at the nearest How can I port my number to BSNL? BSNL office. You can request a new BSNL connection online through the BSNL website, by What is the process for requesting a new BSNL visiting a BSNL office, or by contacting customer care. You will need to submit your connection? KYC documents such as Aadhaar card, passport-size photo, and address proof. To update your contact details, visit the nearest BSNL office with your ID proof and submit a request. You may also be able to update certain details through the BSNL How do I update my contact details with BSNL? self-care portal. You can recharge your BSNL number through the official BSNL website, the BSNL mobile app, or using third-party platforms like Paytm, Google Pay, or other online --------------PAGE END----------------------- BSNL offers a range of postpaid plans, such as Plan-199, Plan-399 (Ghar Wapsi), Data Benefits: Each plan comes with a specific amount of data, with the option Plan-525, Plan-798 , and Plan-999, with monthly charges ranging from Rs. 199 to for data rollover: Rs. 999. All plans include unlimited voice calls within the home LSA (Licensed Plan-199: 25 GB with rollover up to 75 GB. Service Area) and national roaming, including areas covered by the MTNL network Plan-399: 70 GB with rollover up to 210 GB. in Mumbai and Delhi. Users receive 100 free SMS per day across all postpaid Plan-525: 85 GB with rollover up to 255 GB. plans. The data offerings vary by plan: : Plan-199 includes 25GB of data (with data Plan-798: 50 GB with rollover up to 150 GB. rollover up to 75GB). : Plan-399 offers 70GB of data (with rollover up to 210GB). Plan-999: 75 GB with rollover up to 225 GB. Higher plans, such as Plan-525, Plan-798, and Plan-999, provide increased data Family Connections: Higher-tier plans offer additional family SIMs with their allowances with the ability to roll over unused data to subsequent months. Some own voice, data, and SMS benefits: plans offer additional family SIMs: Plan-525 offers one additional family SIM with Plan-525: One additional family SIM. unlimited voice and 30GB of data per month. Plan-798 offers two family Plan-798: Two additional family SIMs. What are the benefits of a BSNL Mobile Postpaid connections with unlimited voice and 50GB of data per SIM. Plan-999 allows for Plan-999: Three additional family SIMs. connection? three family connections, each with unlimited voice calls and 75GB of data. It should give each plan in a new line if it does not give in a table You can apply for a new BSNL Mobile Postpaid connection by visiting the nearest Customer Service Centre (CSC) or by contacting the BSNL customer care number. How do I apply for a new BSNL Mobile Postpaid You will need to provide proof of identity and address, as well as fill out an connection? application form. A new SIM with same mobile number would be made available after receipt of a copy of FIR of the lost SIM and a deposit receipt Rs. 20/- for 32/64 k & Rs. 59/- formicro 32/64 k/nano 64 k , 3G 128 K and Rs. 200/- for 256 K from any of our distributor/CSC of the city from where connection is taken. The balance amount shall be transferred to new SIM. SIM may be replace after verification of valid proof of identity (POI) & valid proof of address (POA) with original as per details available What should I do if my BSNL SIM card is lost or stolen? in billing system, photocopy of the same to be taken with SIM replacement form 8U5g 8W68 6TU.3 91j D360 wpgIL 0AU4 J&g1 860Lg3 umG 9C QLDTT60U6 6T6T600ILT 4w&&60LD.20/&32/64 k & . 59/- 60L&CI 32/64 C/IrC6oTT 64 C, 3 128 C& OILD . 0TL TCULL 16T 6Tmn CMgj/&6TM WfL256C-200-60& LTMMUUCL.Q&UgULWGL 96OLWTM&&IT6TMI (L) LMMIL Q&@uqug &rl& T6TM (lJ)&flurjumgu mG 6T60TgI BSNL&L&TijC QgT606Ug61LLIT6) L6Um 960Lu &60L&@ n16Jmm6iTUq 9& &L 916 LTULTL,T 460UL6 LDIUIgL6T CoIGTCL? 6T0&UL C6600TOLD. aTu gv fA&T uu.3TS3T.&T 9f 3iksyd3HT dTYG fAcd&aTG 3T 1sT$aiaR& HTST URT fA 34c&&RT 3IUJTTI 20/- 32/64 k& fV 3iR FI IST 32/64 k/T 64k,3G 128Kf 59/-31200/-TT afT faR/2Tg AT.H.AT.a18T Aad4Ta fRT 3TdTI RTq TRTaTaTRAaF2TaTaRA fqT GTUaTTI RT 96aTa deT 9TUT (4T.3T.3S.) 3 9d dT TUT (9T.3TT..) 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RHaelnwol HloU Yelal(Ul. el. eulS.) ud uRalHlal Hlol Yalal (Ul. el A.) al gl Hl9 BSNL RH slS wal8 %U wUal uRlS %U d USluel u&l @RioI RHHi GuGW Qld vaRR yu ula uEc olSlu 8,dol --------------PAGE END----------------------- XadvQT fAHtaT u4 3IRT 3IR.aT 9A 3nfOT OdaT qIadT fAwTTdcR ZTT A}a1$T hiTH&dTaT AT 34c& aT fd 31$T.20/- 32/64 & 3TfOT T.59/-TT 32/64 /T 64,3uf 128 3fUT T.T T6XTdsuff dc 3dT 2T6TdT 3ITHT UTTfaRT.HH T 256 .H18T200/-q.3dR4ada H BdiaR heT 3$.dT 3 gIaT (fT. 3T. 3IT.) 3foT d 4rTaT geTaT (ff. 3iT.T.) uicaT qsa1auaiaR faTcjaT qUcH8 34ac& 3RHd~T a4zf1aiaHR H@ fAa aGed HIsT BSNL RA&T a1S Rdd f4dT aQTcT aT~QTH JfT aTT 3T3 2T4d,UTaT aTT9dT fA aGGUaT2QT 4TAH6 dacT a$. Thid? Yes, you can get your bill in other cities provided you apply to the nearest cscs of the place from where your voice connection is taken along with proof of address for How can I get my bill delivered to a different address? the place you need to get your bills delivered You can pay your BSNL bill through various options such as online payment, mobile What are the options for paying my BSNL bill? banking, credit/debit card, and by visiting a nearby BSNL office. In this detailed billing, detailed call wise (incoming and outgoing) will be given, the Can I get a detailed breakdown of my bill? subscription fee is Rs.50/- p.m. This facility is available for postpaid customer only. What should I do if I have a billing complaint or excess You may write to the local BSNL administration giving details of excess charges charges on my bill? and drop your complaints in drop box or contact your CSC/ dealer What is the minimum number of connections required for A minimum of five connections is required to be booked in the name of the a corporate BSNL Mobile Postpaid plan? corporate along with requisite documents. 3TdRZ4 eafa aFAIdai &ATRT faaTa&aTa 9aAA qiaad4Taad&T 3Ta?Z4dT aTdT aI aYyRc a)3aT& fav hd&2TT&T Odd HcUT Is there a security deposit required for corporate BSNL Mobile Postpaid connections? No What features are included with BSNL Mobile Postpaid There are a host of services, features available free of cost and pre-activated like connections? roaming, CLIP, call waiting/ call hold, voice mail etc. In case of problem in sending SMS (first time), please check that correct service centre number (+919417099997) is selected. For subsequent problem, check your How can I troubleshoot issues with SMS sending or memory box (Incoming or Outgoing). If problem still continues, dial help-line receiving on my BSNL Mobile Postpaid connection? 9415024365 What are the SMS charges for BSNL Mobile Postpaid plans? 0.80 What are the charges for calls made from a BSNL Mobile Postpaid connection to another BSNL Mobile Postpaid Subscriber -A will have to pay the local call charges only because both places are in connection within the same service area, but when the the same license service area whereas subscriber -B has to pay nothing. receiving subscriber is roaming? Can I send SMS messages to international numbers using a BSNL Mobile Postpaid connection? Yes, you can send SMS to foreign countries. How can I activate voicemail on my BSNL Mobile You can activate voicemail on your BSNL Mobile Postpaid connection by dialing Postpaid connection? *99# and following the prompts. There is no upfront charge, recording charge for VMS. There is no rental for VMS, Are there any charges associated with using voicemail on however, retrieval of message attracts the outgoing charges as per the plan BSNL Mobile Postpaid? selected by the subscribers. The friend and family scheme is available unidirectional (to the applicant) within the mobile numbers of same service area. The monthly charges to applicant is as follows: Voice VPN +: Rs. 75 per BSNL Mobile Number up to three choice numbers What is the Friend and Family Scheme? * Rs. 100 per BSNL Mobile Number for more than three choice numbers Can I add or remove choice numbers from my Friend and No, you cannot add or remove choice numbers from your Friend and Family Family Scheme? Scheme. No. At present it is not possible to convert your postpaid connection to prepaid connection or vice versa. Both the SIMs are not changeable. You have to apply Is it possible to convert a BSNL Mobile Postpaid afresh for prepaid/postpaid connection (as the case may be) and to complete --------------PAGE END----------------------- Outgoing Local/STD Calls: 20.80 per minute Incoming Calls: FreeVideo Calls: Local/STD: 22.00 per minute Incoming: 21.00 per minute SMS: Local: 20.80 per SMS National: 21.20 per SMS What are the charges for nationwide roaming on a BSNL Roaming (Local/National): 20.25 per SMS Mobile Postpaid connection? These charges apply across all postpaid plans Can I send SMS messages to foreign countries from my BSNL Mobile Postpaid connection? Yes, you can send SMS to foreign countries Outgoing Local/STD Calls: 20.80 per minute Incoming Calls: Free Video Calls: Local/STD: 22.00 per minute Incoming: 21.00 per minute SMS: Local: 20.80 per SMS National: 21.20 per SMS Roaming (Local/National): 20.25 per SMS These --------------PAGE END-----------------------